White Glove Services made easy. We offer friendly & professional two-man crews for all residential delivery services
Courier Service >
Our white glove teams are professionals who have the proper experience to delivery items to your residence. Our men can also make light installations of your items once they are on-site.
White Glove Services include:
- Delivery up/down flights of stairs
- Unpack/Uncrate Item
- Remove all Packaging
- Minor Assembly of goods
- Mounting or Dismounting of existing brackets
- Final check/inspection
- Delivery to Room-of-Choice
Should items require special handling, please let your Timeline representative know. We're here to make your delivery a total success.
Third Party Logistics >
Timeline Logistics offers Home Delivery Services. Our range of service levels can be customized and tailored to fit the needs of your operation.
Timeline offers the following service types as standard services, but we can modify these services to meet your particular needs.
*White Glove - Professional Delivery Personnel, who deliver items to consignee's Room-of-Choice.
All Home Deliveries made by Timeline will include a Pre-Call to the customer notifying them of our arrival within the next 30 minutes.
Timeline offers lift gates on all trucks or in some cases, ramps. When our customer service reps call customers to schedule a delivery, they will identify any special request that may need our attention ahead of scheduling the delivery.
Our experience, at your service...
Our Threshold Services include Professional Driver Teams that will delivery items to our customers 1st floor or garage. If a White Glove Service is selected, then our driver teams will deliver items to any Room-of-Choice.
Wall Street Journal video describes inefficiencies in White Glove Delivery
OUR FACILITY >
The Warehousing Services we provide are carried out in facilities that are conducive to this type of work. Our warehouses give us amble space to spread freight around without the need of having to stack items on-top of one another.
Our facilities are commercial grade locations. Timeline's warehouses enjoy dock-high docks, security cameras, and monitoring services around the clock. Our facilities are manned around the clock for the protection of your inventory. Each Timeline facility is setup to handle the delicate freight that comes with White Glove Services. Although freight is packaged well, we understand that it is our job to ensure damages are kept to a minimum.
PRODUCT HANDLING >
White Glove Services are an art form. It takes work and a real professional effort to get the right driver team in place, the right vehicle type, and leave our customer with a positive Home Delivery experience.
Our aim then is to work hard to identify the right driver teams. Our management team focus much of their time coaching and capacitating our drivers. We understand that our drivers are our image. And that moment when our drivers are at the delivery site is of utmost important. Timeline holds its drivers to the highest standards, and they are provided with the right tools and the proper training so that they can get the job done right.
WHITE GLOVE SERVICE (specs)
Software – Xcelerator
EDI Friendly – Yes
Online Entry – Yes
Availability – 24/7
Centralized Dispatch – Yes
Delivery Radius – 500 miles
Next Flight Out
First & Final Mile
24ft Bobtail (two man crew)
24ft Bobtail (single driver)
Dry Van & Power Unit